Maintenance and Support Plan



POS
☛ RM 29.90 / month
Annual subscript : RM 358.80
 
 ➤ Social media, telephone & email support
 ➤ Remote access support
 ➤ Software upgrade (same version revision)




Startup
NOW RM 39.90
RM 49.90 / month
Annual subscript : RM 478.80
 
 ➤ Social media, telephone & email support
 ➤ Remote access support
 ➤ Software upgrade (same version revision)
 ➤ Up to 3 account book, 3 users




Basic
NOW RM 59.90
RM 69.90 / month
Annual subscript : RM 718.80
 
 ➤ Social media, telephone & email support
 ➤ Remote access support
 ➤ Software upgrade (same version revision)
 ➤ Up to 5 account book 5 users
 ➤ On-site support (up to 2 times for local)




Professional
NOW RM 79.90
RM 89.90 / month
Annual subscript : RM 958.80
 
 ➤ Social media, telephone & email support
 ➤ Remote access support
 ➤ Software upgrade (same version revision)
 ➤ Up to 5 account book 5 users
 ➤ On-site support (up to 2 times for local)
 ➤ 10 basic report design without scripting



Premium
NOW RM 99.90
RM 108.90 / month
Annual subscript : RM 1198.80
 
 ➤ Social media, telephone & email support
 ➤ Remote access support
 ➤ Software upgrade (same version revision)
 ➤ Up to 5 account book 5 users
 ➤ On-site support (up to 2 times for local)
 ➤ 10 basic report design without scripting
 ➤ 6 hours in house training


Maintenance Included

→ Annual Subscription

→ The scope of technical support consists of helping to diagnose and resolve problems with defects in products covered by telephone support, labor, and remote support only.

→ Free unlimited revision upgrade in same version.

→ On-site service depends on conditions and requirements. Additional charges varies depend on scope of work and to be quote.

→ Support exclude account handling, year end closing and report design. Data backup and restore are not included.

**  Please do not hesitate to contact us to know more about the plans. We provide free consultation and FOC software upgrade (same version revision) if you sign up with our plan.


Time

Break down respond time is according to engineer schedule arrangement and valid for office hours only.
☛     Monday to Friday 0800 to 1700

☛     Saturdays 0800 to 1200 (Exclude Sunday & Public Holidays)